This document transparently explains how naga123 collects, uses, stores, and protects your personal data — as well as the rights you hold as the owner of that data.
Quick Summary: naga123 collects only the data strictly necessary to operate our service. Your data is never sold to anyone. You have the right to access, correct, or delete your data at any time. All data is protected with banking-grade encryption.
Naga123 understands that privacy is more than a formality. When you entrust us with your personal data, that trust is something we take very seriously. This Privacy Policy explains clearly and honestly how we manage your information — without excessive jargon that makes important things harder to understand.
This policy applies to all services operated by naga123 through the naga123.vu platform, including the website, mobile app, and other official communication channels. By using naga123 services, you consent to the data management practices described in this document.
If you disagree with any part of this policy, you have the right to stop using our services and request deletion of your data in accordance with the procedures described in the Your Rights section below.
Naga123 collects data in two main categories: data you actively provide, and data collected automatically when you use our platform.
| Data Type | Example | When Collected |
|---|---|---|
| Identity | Full name, date of birth, gender | Upon account registration |
| Contact | Email address, phone number | Upon account registration |
| Official Identification | National ID, driver's license, or passport number | KYC verification process |
| Financial | Bank account number, digital wallet name | When adding a payment method |
| Communication | Support ticket content, chat history | When contacting the support team |
When you visit or use the naga123 platform, our systems automatically record certain technical information required to operate and improve the service:
Note: naga123 never collects sensitive financial data such as PIN numbers, bank account passwords, or credit card CVV codes. All transactions are processed through encrypted payment gateways and do not pass through naga123 servers.
Every piece of data we collect is used only for legitimate purposes relevant to the operation of naga123's services. Here is a full breakdown:
Your identity and contact data is used to create and manage your account, process financial transactions, and send important account notifications such as deposit confirmations, withdrawal confirmations, and policy updates.
Official identity data is collected as part of Know Your Customer (KYC) obligations aimed at preventing identity fraud, money laundering, and access by underage users. This is a protective measure that benefits the entire platform ecosystem.
Automatically collected usage data is analyzed in aggregate and anonymized form to understand how members interact with the platform, identify areas for improvement, and develop new features more relevant to users in Indonesia.
Naga123 uses technical data such as IP addresses, login patterns, and transaction history to detect and prevent fraudulent activity, unauthorized access, and violations of the platform's terms and conditions.
With your consent, we may send you information about promotions, exclusive bonuses, or service updates via email or platform notifications. You can unsubscribe from marketing communications at any time through your account settings without affecting access to core services.
Naga123 processes your personal data on one of the following legal bases, depending on the context of the processing:
Naga123 does not sell your personal data to any party, under any circumstances. However, to operate our service optimally, we need to share certain data with trusted partners in the following categories:
Cloud infrastructure providers, transactional email services, and internal analytics tools that help us operate the platform. All these partners are bound by strict data processing agreements and may only use your data in accordance with naga123's instructions.
Payment gateways and financial institutions that facilitate deposit and withdrawal transactions. Financial data shared is limited to information necessary to process transactions and meet financial regulations.
Naga123 will disclose your data to the relevant authorities if required by law or by a valid court order. We will not exceed the scope of such official requests.
Our commitment: naga123 has never and will never sell, rent, or trade your personal data with third parties for marketing purposes or any commercial use outside of service operations.
Protecting your data is not merely a regulatory obligation for naga123 — it is a moral responsibility we take seriously. We apply multiple layers of technical and organizational security to ensure your data is protected from unauthorized access, loss, or misuse.
Access to member personal data is restricted to employees who genuinely require it to perform their job duties. All employees with access to sensitive data undergo mandatory privacy training and are bound by confidentiality agreements.
In the event of a data breach: naga123 is committed to notifying affected members within 72 hours of detecting a significant breach, in line with industry-best incident notification standards.
Naga123 retains your personal data only for as long as necessary to fulfill the original purpose of collection or as required by applicable regulations. Once that purpose is met and no legal obligation to retain it remains, the data will be securely deleted or anonymized.
As a general guideline, active account data is retained for the duration of the account's activity plus the minimum retention period required by financial regulations. Closed account data is generally retained for 5 years for audit and compliance purposes, after which it is permanently deleted from our systems.
Naga123 uses cookies and similar technologies to operate and improve the platform. Cookies are small files stored on your device that help us recognize you when you return and remember your preferences.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the naga123 platform.
As a data subject, you have a number of rights you may exercise at any time regarding the personal data we hold. naga123 is committed to facilitating the exercise of these rights easily and without unnecessary obstacles.
You have the right to request a copy of any personal data we hold about you, along with information on how it is being used.
You have the right to request correction of inaccurate or incomplete data. Most profile data can be updated directly through your account settings.
Under certain conditions, you have the right to request the deletion of your personal data. This right is subject to data retention obligations set by applicable regulations.
You have the right to request that we restrict the processing of your data in certain situations, such as when you dispute the accuracy of the data or the validity of the processing.
You have the right to receive your data in a structured, machine-readable format for transfer to another service where technically feasible.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any reason.
How to submit a request: To exercise any of the rights above, contact the naga123 support team via 24/7 live chat available within the platform. We will respond to your request within a maximum of 30 calendar days.
This Privacy Policy may be updated from time to time to reflect changes in our practices, regulatory requirements, or technological developments that affect how we manage data. Changes will be published on this page with an updated revision date.
For material or significant changes, naga123 will endeavor to provide more proactive notice — either through in-platform notifications or via email to the address registered on your account.
Continued use of naga123 services after policy changes are published constitutes acceptance of the updated terms. If you disagree with the changes made, you have the right to stop using the services and request account closure along with deletion of your data.
Six concrete commitments we fulfill every day to protect the privacy of millions of members across Indonesia.
All communications between your device and naga123 servers are encrypted to the same standard used by international banks. Your data is never transmitted in an unencrypted state.
Naga123 operates with no data-sales business model. Your information is used solely to deliver a better service — nothing more, nothing less.
Only employees with a clear business need can access your data, and every access is recorded in an audit log that can be verified at any time.
You have full control — access, correction, restriction, or deletion of your data can be requested at any time. Our team responds within 30 calendar days.
Naga123's data management practices are designed to meet the highest international data protection regulatory standards and are continuously updated as regulations evolve.
If a security incident occurs that affects your data, naga123 is committed to notifying you within 72 hours — not weeks or months later.